After you accept an order in the Retool Cook App, you will be asked to enter a "prep time and schedule your pick up".
The prep-time you enter should correspond with your delivery driver's arrival. i.e., If you set your prep-time to 25 minutes, your driver will arrive to pick up the order at the 25-minute mark. Your bag should be packed, sealed, and ready at your door at that time.
Please see screenshot below for reference!