Marketplace FAQ

Orders

• Accepting and processing orders
• Can I track repeat customers? - NEW
• How to determine prep time for an order
• I accepted an order but can no longer complete it
• Do I pay any fees if I cancel an order?

Updating your Menu

• How do I edit my menu? - NEW
• How can I add photos to my menu?
• How many dishes can I have on my menu?
• How often can I change menu prices?

Packaging

• What are the packaging requirements on the Cookin platform?
• Am I required to use the Cookin packaging?
• Are the packages free of cost?
• How do I order packaging?