When a customer places an order for an item from your kitchen, you will be alerted with a text message to your phone and will have to follow the steps below to "accept" the order.
Please Note: You will be using the Retool Cook App to process your order
Accepting Orders: check out the steps below!
1. Open and sign in to your Retool Cook App. Starting from your home page, you'll see four tabs along the bottom of the page, Orders, Today, Earnings, and Settings.
2. The Orders tab which is also your home page, shows you all your orders including those that are new, completed, rejected already. Select any that are marked new.
3. Once you've selected a new order, you'll see the order details and the option to "accept" or "reject" the order. We recommend you accept or reject orders right as the come in as opposed to waiting until they're due.
Processing Scheduled Orders: check out the steps below!
1. Open and sign in to your Retool Cook App. Starting from your home page, you'll see four tabs along the bottom of the page, Orders, Today, Earnings, and Settings.
2. Select the Today tab from the bottom of your home page. Here you'll see all orders that are due for delivery today. Here we'll focus on Pre-Orders placed in advance that are now due today.
3. Select an order that you are ready to begin working on by clicking on the order.
4. If you haven't done so yet, "accept" the order.
5. Once you accepted the order, you'll have the opportunity to dispatch your order. You'll want to make sure you dispatch your driver at the exact time we recommend (each order will have a recommended dispatch time listed). Before you hit "Dispatch Driver", please remember to hit the refresh button above "Dispatch Driver". If you do this at the right time, the the text field "How many minutes until pickup" should read ~30 minutes.
6. Once you've hit refresh, then hit Dispatch Driver.
7. Once our delivery partner is 5 minutes away, we will notify you via text message.
8. After the order has been prepared, packed, and picked up by a driver, you're all set!
Processing ASAP Orders: check out the steps below!
1. Open and sign in to your Retool Cook App. Starting from your home page, you'll see four tabs along the bottom of the page, Orders, Today, Earnings, and Settings.
2. Select the Today tab from the bottom of your home page. Here we'll focus on ASAP orders that have been placed today.
3. Select the ASAP order that you just received by clicking on the order (ASAP orders are auto-accepted so no need to worry about hitting "accept")
4. Next you'll need to dispatch your order right away. To dispatch, manually enter your minutes until pickup (30 minutes maximum) and then hit "dispatch driver".
5. Once your driver is 5 minutes away, we will notify you via text message.
6. After the order has been prepared, packed, and picked up by a driver, you're all set!