Retool can be a tricky app to use so we've created this page of tips to make sure your experience with the app is as smooth as possible. Check back regularly for new updates!
Lag Time
Retool is a platform on top of which we built our app (Cook Order Manager). This means that it can take a second or two for the actions you make in the app to take effect. For instance, logging in can take a moment after you click "log in".
"Save" Button
After making a change to your menu items or your store hours, please make sure you hit "Save". You will not get message saying "Saved", just trust us that it was saved!
Inventory Count (How it Shows on the Customer App)
When you have 1, 2, or 3 orders left of any item on your menu, the app will indicate that to the customer. This is to encourage them to place their order soon before the item sells out.
Any menu item that you have 4+ of would not show a count to your customers.
Logging In
Logging into Retool is a 2-step process!
The first login page you'll see is black/white as seen in the image below. Here, we want you to select "Sign in with Google" and use those credentials to verify yourself. **DO NOT ENTER YOUR KITCHEN LOGIN INFO HERE**
The second login page you'll see is the Cook Order Manager login which is yellow/white like in the image below. Here, you want to sign in using the password and email associated with your Cookin Kitchen that we set up for you (reach out to us if you forgot these details). Please double check you're entering the correct password before reaching out.